With Jamf Now, you are able to lock both iOS devices and Mac’s from within your Jamf Now device page. When sending a lock command to an iOS device, the device will lock itself until the passcode to the device is entered, or you unlock the device within the Jamf Now device management page. Sending the lock command to a Mac will restart the Mac and lock the device on the firmware level. The only way to unlock the device is by entering the 6 digit passcode you created upon locking the device. There is no way to send an unlock command to a Mac. Once the Mac is locked, it is not able to receive any commands you may send from Jamf Now until you unlock it with the passcode you created.
How to lock an iOS device:
1. Login to your Jamf Now account at login.jamfcloud.com.
2. On the Devices page, click on the iOS device you would like to lock.
3. To the upper right of the page, you will see a grey lock button. To lock, click the button.
4. The device will now be sent a lock command. To unlock, the user can use their passcode for the device, or you can unlock the device by clicking on the unlock button on the device page next to the lock button.
How to lock a Mac:
1. Login to your Jamf Now account at login.jamfcloud.com
2. On the Devices page, click on the Mac you would like to lock.
3.To the upper right of the page, you will see a grey lock button. To lock the Mac, click on the button.
4. You will now be prompted to enter a 6 digit passcode. This passcode is used to unlock the Mac after you lock it. Once entered, click on the red lock button.
5. Once the Mac receive the command, it will restart and show the prompt for the six digit passcode.
6. As stated above, the Mac will not receive any commands from Jamf Now when lock.
Important: Device’s will not receive commands if not on Wi-Fi. Once the device does connect to Wi-Fi, it will immediately lock.