If you are struggling with an App Install Failed error, you may need to be patient. Devices can tell Jamf Now "not now" and we simply have to try the command again in a little while. The device may be busy with another system activity.
Another common reason you will see an App Install Failed error is if your user tapped "Cancel" when prompted to install the app.
If you continue to see a device with an App Install Failed error, you can try to "Remove" the app from the device. Once the app has stopped trying to install and returns to the Not Installed status, you can attempt to deploy the app again.
What do the error messages mean?
Installed, Not Managed : The app has already been installed on this device. For Jamf Now to manage the app, it needs to be installed with Jamf Now. Delete the app on the device and try installing using Jamf Now.
Deployed, Not Installed : Jamf Now has sent the command to the device to install the app, but the app has not finished install. Device may be busy or unable to install the app at this time.
App Install Failed : App installation has failed, Jamf Now will keep sending the command to install the app until the device accepts the install. Device may not have accepted to VPP invite or device is currently off or unavailable.
Deploying... : Jamf Now is sending the command to install the app to the device.
Not Installed : This app has not been told to install on this device.