If you have been notified that your billing method has failed, head to your account page and enter a new payment method. No further action is needed; the system will automatically try the new payment method later that night.
If your account enters a suspended state, you will need to update your billing information in order to bring your account back to normal status.
Upon suspension, you'll see this notification displayed in your Jamf Now account when you log in.
You will also notice an orange banner across the top of your entire Jamf Now instance.
Click the Update Billing button on either the dialog box or the banner to be taken to your account page where you can enter new billing information.
Once you update your billing information, your account suspension should clear shortly.
If you enter new payment information and still have a problem with your account clearing, get in touch with our support team for assistance by clicking the Chat Now button on the lower-right corner of this Help Center page.