Once a year, you will need to renew your Apple Push Notification (APNS) certificate with Apple. In order to renew your APNS certificate, you must use the same Apple ID that was used to create the certificate initially.
If you do not renew this certificate before it expires, you will lose the ability to communicate with your enrolled devices and all devices must be re-enrolled.
To determine which Apple ID you used to setup your APNs certificate:
Apple will email you reminders starting 30 days before expiration usin the email address associated with the Apple ID you used to create the APNs certificate.
Alternatively, you can match the "Common name" displayed within Jamf Now to the details on Apple's Push Certificates Portal.
1. In the left-hand sidebar, click on APNs.
2. Here you will see your current APNs certificate information. Find the "Common Name" displayed here. It begins with "APSP" and is followed by a string of letters and digits.
3. Visit identity.apple.com and login with your Apple ID.
4. For any active Certificates, click on the blue "i" to view more info.
5. The "Subject DN" line will have details, including the unique APSP name for this certificate. Once you locate the string that matches the Common Name in your Jamf Now account, you know you've located the right certificate to renew.
Need help renewing your APNs certificate? Click here to read our tutorial.
Note: If no certificates match, try signing into the APNs portal with a different Apple ID or following these steps for locating a missing ID.