We are aware of an issue that impacts iOS devices attempting to update to version 11.3. After the update successfully installs, the device will incorrectly report that the update is still in progress.
The error is reflected in three places on the Operating System tile above
- The red "needs attention" dot
- The "Update in progress" status
- The "1 Update" pending notification
This issue does not impact the usability of Jamf Now or the device.
Our development team is working on a fix for the issue and will update the product soon.
You can verify a device's current iOS version in the Operating System tile on the Device Dashboard.
If you have further questions about this known error or would like additional assistance, please contact our support team by using the chat functionality on this page or by emailing email@example.com.